ICC & Transparent Retrieval
Transparent retrieval is a new feature delivered in ICC 2.2 which I had totally overlooked until now.
In short this functionality means a users can open an archive email stub in their mailfile and as the stub is opening it recalls the complete email from your archive repository to display it fully on screen. To the end user there is no difference to opening a normal email! Pretty cool and something I know a lot of clients ask for.
So were do I get this fantastic new option:
So is there a down side? Well sort of. Similar to the offline repository functionality in the Outlook Extension a small client program needs to be installed on Lotus Notes clients to enable this functionality. This shouldn’t be a problem to those organisations that have well establish packing and deployment procedures. In the long run definitely a feature I would consider enabling.
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August 18, 2011 at 7:03 am
Unfortunately there is a problem in Outlook when switching between mails with arrow key. Outlook freezes because it tries to fetch the mail back, as soon as you pasere over email.
This makes this feature useless..
August 22, 2011 at 1:31 pm
Thomas – have you opened a PMR with IBM support to look in to this as that’s the first I’ve heard of such a problem? I’m the product manager for IBM Content Collector (among other products). I’ll pass this along to my development team to see if they have encountered this issue.
What version of Outlook are you testing with and on what operating system?
August 30, 2011 at 7:27 am
Hi Dana
I have not opened a PMR yet but I planned to do it at some point.
I’ve seen this problem on Outlook 2007 and 2010.
October 25, 2011 at 10:55 pm
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